What is Employee Net Promoter Score?
The Employee Net Promoter Score (eNPS), also known as Employee NPS, is a metric used to assess employee satisfaction and loyalty within an organization. It provides insights into how employees perceive their workplace and their willingness to recommend it as a great place to work.
Promoters, in this context, are employees who are highly satisfied and enthusiastic about their job. They are likely to speak positively about the organization and encourage others to consider it as an employer.
The eNPS scoring system evaluates the likelihood of employees recommending their workplace. Derived from the Net Promoter Score (NPS)—a tool originally developed by Bain & Company and Fred Reichheld to measure customer experience and feedback—eNPS adapts the same principles to gauge employee sentiment and engagement.