What is Business Process Outsourcing (BPO)?
Business Process Outsourcing (BPO) refers to the practice of delegating non-core business functions or processes to third-party service providers. These functions typically include customer service, human resources, accounting, IT services, and more. By outsourcing these tasks, companies can focus on their core competencies while benefiting from cost savings, improved efficiency, and access to specialized expertise. BPO can be categorized into two main types: Back-office outsourcing (such as IT and HR services) and Front-office outsourcing (like customer service and support).